Its always nice to receive a positive response from a customer. We recently installed Two full size Snooker tables including a Match table in Yorkshire - our client has kindly written the following response.

Dear Ted & team,
I’d like to take this opportunity to say a huge thank you for the consultation and installation service your company provided us with at Swillington Miners Welfare Club in Leeds. Right from the first contact which was an initial email enquiry requesting a consultation, I received nothing but what can only be described as a first class service, something which is difficult to find these days. We requested an initial face to face meeting to enable your company to put together a solution to solve the problem of two very sub-standard snooker tables at SMWC. The appointment was made, the site survey was carried out and a detailed report supplied back to myself which enabled me to put together a viable business plan to present to the committee of the club. After pitching to the committee it was decided that an investment would be made in the snooker facility at SMWC with Elston & Hopkin being hired to remove and replace both the snooker tables.

The two tables were installed within what was a rather tight timescale and to a very high standard. From a financial perspective, E&H provided an affordable solution which suited the very tight budget SMWC actually runs on. We purchased a refurbished K&H snooker table which was presented in first class condition, ready to play with all accessories. The second table we have taken out on a rental scheme. This is a Riley Aristocrat refurbished table, set up as a tournament table, once again left ready to play with all accessories. The Aristocrat has provided the club with the facility to stage big matches, a few of which have already taken place, and feedback from all the players has excellent. More importantly, Swillington is now firmly back on the map as a top club in the area to play snooker and consequently we are getting more customers, more events and most importantly, more revenue generated securing a healthier future for the club.

One of the old tables was dilapidated and disposed of, and the other was removed and refitted in a private property nearby with minimal fuss. Not many companies would be able to offer such an all round tailored solution and bespoke service with professional advice, first class fitters, and business acumen as E&H can and did.

From start to finish, E&H have proved to be a fantastic partner in the big changes that have taken place recently at SMWC and I would have absolutely no hesitation whatsoever in recommending them to anyone.

Thanks again to you all and we look forward to seeing you in February for the 6 monthly maintenance visit!!!Cheers, Rob.

This entry was posted on Tuesday, November 18th, 2008 at 10:37 am and is filed under General comment. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.